Refund policy

Return & Refund Policy

At ZOR Sports, we take pride in the quality of our products. If something isn’t right, we’re here to make it right.

You may request a return, exchange, or refund under the following conditions:

Wrong Product Delivered
If you received a different product than what you ordered, we’ll arrange a replacement or issue a full refund.

 

Product Damaged on Arrival
If your product arrives damaged, please contact us within 48 hours of delivery with a photo of the damaged item and packaging. We will process an exchange or refund as soon as the issue is verified.

 

Unbroken Seal
To be eligible for return or refund, the product seal must be intact and unopened. We are unable to accept returns for products that show signs of use or tampering.

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How to Initiate a Return

To request a return or refund, email us at [sales@zorsports.com] within 7 days of receiving your order. Please include:

• Your order number

• A brief description of the issue

• Photos of the product (if applicable)

Our team will respond within 1–2 business days with the next steps.

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Note: Refunds will be processed back to the original payment method. Exchanges are subject to product availability.

Let us know if you need further assistance—your experience matters to us.